Booking and cancellation terms
Clear terms, agreed up front.
How cancelling, changing and paying for room hire works at the Maggie O'Neill Centre. Questions? Call 0151 482 0408 or email info@mobtc.co.uk.
Standard bookings
A standard booking is one room for one day.
- Free to cancel or change up to 1 business day before your start time. Business days are Monday to Friday, excluding bank holidays. For example, a Wednesday 2pm booking can be changed for free until Tuesday 2pm. A Monday 10am booking can be changed until 10am the Friday before.
- After that, the full booking cost is payable. This applies whether you cancel, move to another date, shorten your booking or switch to a smaller room.
- No-shows are charged in full.
Larger bookings
A larger booking is more than one room, more than one day, the Auditorium, or a staffed event.
Larger bookings are fully chargeable once booked. If you cancel, the full cost is payable. The same applies if you reduce the number of rooms, days or hours.
How payment works
- 25% deposit to secure your dates. We'll invoice you when you book. Please pay within 5 business days, or we may release the dates. The deposit is non-refundable.
- The balance is invoiced 2 weeks before your first booking date.
- Booking less than 2 weeks ahead? We'll invoice the full amount when you book.
You can pay by bank transfer (details on your invoice) or by card over the phone. PO numbers are welcome, but we still need the deposit to secure your dates.
One free reschedule
You can move a larger booking once, as long as you tell us at least 2 weeks before the original date. The new date needs to be within 6 months. What you've paid moves with you. If the new date costs more, you pay the difference. If it costs less, the original price stands. Changes after that, or with less than 2 weeks' notice, count as a cancellation.
Weekly bookings and courses
If you book the same room every week and each session stands alone, each date is treated as its own standard booking. Cancelling one week doesn’t affect the others.
If your dates make up one course or programme, the whole course counts as one larger booking.
Extras
AV and other extras follow the same rules as the room they’re booked with.
If something goes wrong
We understand plans change. If something genuinely unexpected happens, talk to us. We'll look at exceptional circumstances case by case.
Why we have this policy
The Maggie O'Neill Centre is run by a charity. Room hire income helps fund Maggie's Meals and our community programmes.
When we hold a room for you, we turn other bookings away. A late cancellation usually means the room sits empty, and the community work loses out.
Last updated: October 2026
Booking terms: quick answers
Can I cancel a room booking at the Maggie O'Neill Centre?
A standard booking is one room for one day. Free to cancel or change up to 1 business day before your start time. After that, the full booking cost is payable.
What counts as a larger booking?
A larger booking is more than one room, more than one day, the Auditorium, or a staffed event. Larger bookings are fully chargeable once booked.
Do you take a deposit?
For larger bookings, the Maggie O'Neill Centre takes a 25% deposit to secure your dates. The deposit is non-refundable, and the balance is invoiced 2 weeks before your first booking date.
Can I move a larger booking to another date?
Yes, once, as long as you tell the Maggie O'Neill Centre at least 2 weeks before the original date. The new date needs to be within 6 months, and what you've paid moves with you.
Do you accept purchase orders?
Yes. PO numbers are welcome, but the Maggie O’Neill Centre still needs the deposit to secure your dates. You can pay by bank transfer or by card over the phone.
Ready to book your day?
Check availability online, or call and talk it through with your host. We'll recommend the room and layout that suits you.
Every booking funds Maggie's Meals. Looked after at Maggie's.